Privacy Policy

Effective Date: March 10, 2026

Information We Collect

• Contact details (name, email, phone number, project-related files).
• Online store login credentials (username/email and password) provided for service delivery.
• Project details, requirements, and communication records.
• We do not collect or store financial or payment card details on our website.

How We Use Information

• To securely access client online stores and deliver agreed services.
• To verify that client accounts remain private and protected from unauthorized access.
• To communicate with clients regarding project progress and updates.
• To maintain records for business operations, compliance, and legal obligations.

Data Security & Confidentiality

• Clients must reset or change their store login credentials before sharing them with us.
• Credentials are handled with strict confidentiality and used only for agreed projects.
• Access is restricted to authorized team members directly involved in the project.
• Data is stored securely using encryption and protected systems.
• We never share client credentials or sensitive information with third parties.
• After project completion, clients are strongly advised to change their credentials again.
• Clients may request deletion of their credentials from our records at any time.

Client Responsibility

• Clients agree to update or change their store login credentials before sharing them with us if those credentials have been shared previously.
• Clients agree to change their credentials again after project completion.
• Clients remain responsible for maintaining account security outside of our agreed work.

Data Retention

• Client login credentials are retained only as long as necessary to complete the project.
• Upon request, we permanently delete client credentials and related data.
• General business records (e.g., invoices, proposals) may be retained for legal and accounting purposes.

Client Rights (Under GDPR, CCPA, and similar laws)

Clients have the right to:

• Access the personal data we hold about them.
• Request corrections or updates.
• Request deletion of sensitive data (including store login credentials).
• Withdraw consent for data processing at any time.
• Lodge a complaint with a supervisory authority if they believe their rights are violated.

Cookies & Analytics

• Our website may use cookies or analytics tools to improve user experience.
• Visitors can manage cookie preferences through their browser settings.

External Payments

• All payments are processed externally via global secure platforms such as Payoneer, Revolut, Western Union, Bank Transfer etc.
• We do not collect or store client bank or card details on our website.

Sharing of Information

• We do not sell, rent, or disclose client information to third parties, except when required by law or to comply with regulatory obligations.

Updates

• We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices.
• Updates will be posted on this page with a revised effective date.
• Last Updated: March 10, 2026

Contact

For questions or concerns regarding this Privacy Policy, please contact us at: Email: contact@ecomgofly.com Phone/WhatsApp: +880 151-8329382 Address: Mantripara, Rangamati, 4500, Bangladesh